Groupon and LivingSocial aren’t the Only Players in the HyperLocal Scene

july-article2Hyperlocal marketing is not new, but the term may be unfamiliar to many. Christened sometime in 2009, hyperlocal refers to the immediate area that your business serves. This will be different for every business, but in general it means your street, part of town, rural area or within reasonable walking or driving distance from your location.

For example:

California (CA): not hyperlocal.
Los Angeles County, CA semi-hyperlocal.
Westwood Village, CA truly hyperlocal.

So now that we’re clear about that, you may be thinking that your only answer in grabbing your portion of the hyperlocal market is through the likes of Groupon or LivingSocial. In reality, there are a slew of smaller players in the daily deal business that can serve your needs as well. Let’s see who some of them are.

The who’s who of Hyperlocal

These are the ones everyone knows about, and many of us use regularly. They often acquire the smaller players as well, ever-increasing their market share. These include the likes of companies like Groupon, LivingSocial, Google and Facebook.

The next tier down you’ll find sites like Yelp, Woot, CitySearch, The Weather Channel, Seamless, YellowPages, WhitePages, Foursquare and MapQuest.

Then we come to the smaller companies that serve this space. You may not have heard of some of these: ELocal, Local Response, Zip Local, Signpost, Closely, CityMaps, Yipit and ShowMeLocal.

There are new sites springing up all the time. For a list of some of these sites go here.

How to use smaller hyperlocal companies to gain more audience

Sometimes using the smaller hyperlocal companies can work to your advantage. Since many small businesses may not be used to marketing digitally, coming from a strictly print-based ad experience, it makes sense to start with smaller hyperlocal companies that may be able to serve you better and more economically than a behemoth may.

You may be able to strike deals that you would never have a shot at with Facebook, Groupon or LivingSocial.

It will be easier to test using small runs. You’ll be far more likely to actually speak to someone who can help you.

Tying these offerings into your hyperlocal blog

Once you’ve got an offering you’d like to test, making it an integral part of your hyperlocal blog to get the offer seen is the next step.

One hyperlocal blog that’s doing a great job in many areas, but especially in getting offers in front of its many readers is the West Seattle Blog.

Hyperlocal is many things, not simply coupon deals, though they can add greatly to the legitimacy of your site. Finding the correct mix of hyperlocal offering s and content is the challenge before you.

How to Make Your Copy Much More Persuasive

july-article1How to Make Your Copy Much More Persuasive
Marketing automation

So what are the hallmarks of great copy today?

You know it when you read it. Makes use of emotional triggers, images and anything else it can get its hands on to hit you where you live.

The sickening truth for marketers is that it is damn hard to write great copy. The days of throwing up (apt phrase) for what passed for good web content even a few years ago are long gone as we find ourselves competing for slices of people’s time that are getting ever smaller.

With that in mind, we wanted to look at ways you can make your web copy, whether it be sales copy, emails, web pages or blog posts; vibrant and uniquely suited to get the results you are seeking.

7 Ways to make your copy more compelling and effective

1- Plan on scanners, but write for readers! – In a seminal study by Jakob Nielsen, research showed that some 79 percent of web users scan the copy, digesting only headlines, and parts that catch their interest. A dismal 16 percent actually read word for word. That said, while it’s clear that much of your copy may not get read, making sure that what is read is compelling is your challenge today.

2- Copy success – Look at what moves you to make a buying decision. What is their language like? As they say, success leaves clues. Study salespages of successful products, and examine emails and newsletters of people you subscribe to. There is much here to learn!

3- Write memorable words – Using rich language and painting vivid word pictures is one thing that will engage and thrill your reader. If what you write is pedestrian, and forgotten moments after being clicked off of, you’ve essentially wasted your virtual ink!

4- Understand the conversion process– Using hypnotic words, along with overcoming objections and providing social proof will go a long way toward increasing your conversions.

5- Structure your copy from the top down – Since we know we have precious little time to waste, employ what’s known as the inverted pyramid. Put your most important point at the top of your copy, followed by less important ones.

6- Use emotional imagery – Paint word pictures, but also employ emotionally powerful images to illustrate and attest to your words. These can often help keep the visitor on the page longer, so they can read more of your outstanding prose!

7- You’re asking for it! – I hope you are, anyway. Asking for the sale, opt-in or any other call to action is an indispensable part of your web copy. You are there to persuade: to ask for an action is not only expected, but vitally important to your success!

Social Media Smackdown: Facebook vs Twitter

7-13-facebook-vs-twitterBetter for Marketers? Facebook or Twitter?

Twitter recently announced that its paid ad platform is now open to any who would like to use it. In testing for over a year, Twitter has been evaluating user feedback and refining Twitter ads. The most noticeable difference in this ad platform vs. Facebook’s is that you are only charged when anyone follows your promoted account from your ad, or someone retweets, replies, favorites or clicks on your promoted tweets. So now that Twitter has ads, does it qualify as a valid alternative to Facebook? Who wins this battle?

The Ultimate Social Media Smackdown: Facebook vs. Twitter!

Back in the day, (a couple of years ago) this would have been no contest. Now – not so sure who wins. To be sure, there are many variables that will factor into who takes home the crown. I suspect that the answer in fact is probably, it depends. Facebook has long been the undisputed King of social media, considering the practical advantages it had. The first huge network to make use of personal and business pages, along with an ad platform that for people who understand how to use it, that rivals anything Google aspires to.

The Case for Facebook

Besides the obvious business pages that are getting more and more useful, the reach of its network is definitely astounding. With more than a billion users, Facebook has evolved into a lot more than a place where one can get together with old school chums. Now, with well-oiled Facebook Pages, relevant groups and an extremely robust ad platform, you have most everything you could desire in a social media outlet.

Twitter’s Up

Twitter has the advantage of immediacy, and has a number of extremely useful applications, such as advanced search for leads, the ability to use embedded Tweets as testimonials, and it’s a wonderful platform for customer service. Inspite of the obvious differences in the length of the information you can share, Twitter’s speed and agility have definitely brought it onto the playing field with Facebook.

Now it’s just a matter of finding where your market is, (socially) and deciding which (if not both) are the best fit for your business!

New Mobile Marketing Tools

7-13-new-tools-for-mobile-marketingEnergize your Mobile Marketing with These New Tools!

Mobile marketing is changing as quickly as the phone models are, and keeping up with all of the cool gadgets to help us traverse this useful and now-indispensable technology is challenging but fun. So to help you stay informed, here are 3 new tools we’ve found that we now wonder how we ever did without them!

Red Stamp – Red Stamp characterizes themselves as your modern-day social secretary. And they couldn’t be more spot on! Red Stamp is a free Apple app that allows users to send wonderfully customized electronic and printed cards or notes in the blink of an eye. With lots of templates to select from, you are never unable when it comes to finding the perfect design or messaging to send out. Red Stamp integrates together with your contacts, and remembers your name and address. The coolest part is though, is the cards sent via email, text or Facebook and Twitter are free! If you would like send a printed card, it is physically mailed to the address of your choice for only $1.99 each. That’s good, since I can’t ever remember what happened to my stamps. Red Stamp is indeed a time saver!

Swipely – Essentially an online payments site, Swipely has branched out to incorporate a mobile loyalty program. Those days are gone of customers fumbling through their purse or wallet, searching for that tiny loyalty card to the establishment they’re frequenting. Swipely makes it easy with a text to join application that allows users to join with one simple text message. This type of program is invaluable for restaurants and retailers who are seeking ways to keep and win new customers. Mobile loyalty programs such as these can also be great for list building, which can also expand your business. Swipely’s mobile loyalty program is free to use for existing customers.

TextUs.biz – So many people prefer to text rather than talk (roughly 32 percent) TextUs.biz has found a way to fill a very real need for an affordable price. TextUs.biz is an app that allows businesses to send and receive texts from customers via their computer, phone or iPad, everything from simple reminders to promotional sales messages. Your end users don’t even have to download the app! TextUs.biz is totally free for the first 100 messages, and is very inexpensive after that, even if you end up sending tons of texts!

How NOT To Engage Using Social Media

7-13-what-not-to-do-with-your-social-media

What Not to Do On Facebook

Anyone watching “Kitchen Nightmares” starring Gordon Ramsey a few weeks ago in the episode featuring Amy and Samy Bouzaglo of Amy’s Baking Company in Scottsdale, Ariz. must still be shaking their heads in amazement at the social media fiasco that has ensued. It seems the owners didn’t think much of the recommendations offered by the often outspoken Ramsey, then took to their Facebook page to begin an all-out flame war with their critics, huge numbers of Reddit commenters that descended upon their page, and at last count have left some 45,000 comments. This developed into a classic lesson in how NOT to do social media. The always stubborn owner Amy, joined in by her husband, opened fire in an epic flaming match with the commenters, including salty language in all caps, to boot. There is no doubt they’ll be dealing whith this for a while, as the vast majority of the comments were, how should we say, less than complimentary. This was an epic social media train wreck if there has ever been one.

What not to do on Facebook

In a sober celebration of this meltdown, we thought it might be a good idea to talk about some the fundamentals concerning how you should comport oneself on a social media site like Facebook.

  • Always address complaints, but in a civil manner.
  • NEVER get into a flaming match with a poster. YOU WILL LOSE!
  • Correct whatever is wrong or misstated, but be sure you keep your end about you. No confrontations!
  • Keep a sense of humor whenever possible. Nothing feeds controversy like hurt feelings replied to negatively.
  • Be professional, generous, and watch controversy die on the vine.
  • Never be vulgar or confrontational. Calling people names, (deserved or otherwise) is a sure recipe for escalation.
  • Don’t share a lot of your personal information, but do let your personality shine through!

While Amy’s Baking Company is far from the first to actively engage their fans in entirely the wrong way, (see Nestle) it apparently wasn’t their first rodeo. They got in it with a Yelp reviewer in 2010, and the negative comments are still coming in!

Marketing Metrics You Can Ignore

7-13-metrics-that-are-safe-to-ignore

How to Safely Ignore Metrics and Get a More Accurate Picture

The term “vanity metrics” has made its way into the marketing vocabulary lately, and for good reason. What a great many use to measure “results” can quite often be misleading and because of this, it’s worth examining some of the marketing metrics you can (and possibly should!) disregard.

Those you can safely ignore:

  • Likes, Followers and Connections – The one with the most followers wins, right? If only it were that easy. In reality, more followers translate to a better bottom line only if you are actively engaging with them, and building a relationship leading to conversions. Merely developing a massive number of likes or followers who don’t make the transition to customers is relatively pointless.
  • Comments – Again, with the objective being to increase conversion,  merely creating a blog post that titillates and produces a large number of comments, but generates no leads, is a waste of a blog post. Make the reason they comment have something related to leading them further along the path toward conversion, such as a topical question.
  • Impressions – Mainly used in your advertising, the sheer number of ad impressions is relatively useless, as it will not indicate any measurable action. Simply having your ad display in front of a couple of million computer screens is no real measure of how it performs. Rather, take a look at click-thru rates and conversion rates.

A terrific piece about this is available at HubSpot.

Those you ought to keep an eye on:

  • Shares – Having people share your content, emails and other media is a step in the right direction. This means that not only is your content making an impact, but it’s also being passed around.
  • Social mentions, citations – Especially now that Google is including social signals (mentions) into the search algorithm, these can be most helpful. Not only will it help with search, but also authority as your content continually gets shared.
  • Conversions – The endgame. You must make sure that your social media and sharable content is actually resulting in more conversions.

Read more about this at Mashable.

Make Your Email Marketing More Effective

7-13-5-steps-to-better-email-marketingSimple Ways to Breathe New Life Into Your Email Marketing Efforts

You probably have heard all sorts of disparate predictions about the demise of email marketing, but what the evidence shows is that it’s still an integral component of your online marketing mix, both now and down the road. As reported by Sign-Up.to’s 2013 UK Email Marketing Benchmark Report, there has been a strong increase in average email open rates, rising from 18.35 percent to 21.47 percent within the past year. Also, (and more exciting) the average return on your email marketing investment is currently a mind-numbing $44.25 for each dollar spent. (iContact)

So how do you take advantage of this in your small business?

Here are 5 easy tips to get your email marketing efforts heading in the right direction!

  1. Create great subject lines – Headlines matter, as your open rates will tank if you overlook this aspect. Take time to craft a subject line that makes people want to open your email. This is usually a combination of curiosity, excitement, urgency, beneficial and spam compliant.
  2. Write amazing content – After your subject line, nothing will get your emails opened and read more frequently than delivering jaw-dropping content. Content that people can’t wait to open and read. I’m subscribed to several lists like this, where I open and read every word without delay. Aim to be one of those!
  3. Put in social media share buttons – very easy to do, and also very easy to forget to do, this is a great way to spread your emails around, especially those packed with your best content. Put these buttons in there and encourage your users to use them. You will often gain new opt-ins the easy way!
  4. Send mobile-friendly emails – Now that 64 percent of decision makers read their email on their mobile device,(TopRankBlog) and also the average person checks their smartphone some 34 times a day, do you need any more convincing to make your emails mobile friendly?
  5. Send email more often – This is one we frequently hesitate at. No one wants to keep pestering people who don’t want to read your messages. Sure, if you’re selling some shiny new object every email. Rather, make sure you keep sending great content that people simply can’t wait to read. Copyblogger reports that often your unsubscribes actually decrease if you mail more frequently.

Hyperlocal Marketing

7-13-small-daily-deal-sitesWhat About the Smaller Daily Deal Sites?

Many small business ownesr are asking not only if Groupon and LivingSocial able to remain afloat, but are they an option for smaller business such as theirs? Or will a smaller daily deal site be more likely to be the ticket to help with your hyperlocal marketing? There are a number of benefits to using a few of the smaller daily deal sites rather than the market beasts, Groupon, LivingSocial Facebook and Google. We’re going to take a look at why sites like Woot, Yelp, eLocal, Local Response, ZipLocal, Signpost, CityMaps, Yipit, and ShowMeLocal might be able to give you a far more agile and consumer-focused result.

So why is a smaller daily deal sites able to shine when the big dogs fail?

We’ve all heard and some lived the horror stories of small business owners who’ve signed up with a daily deal site and been unable to provide the number of deals they were talked into or compelled to purchase. Not so with the smaller companies, since they know that your satisfaction is the only way you’ll return as well as spread the word within your hyperlocal area. Also, even though they typically have smaller staffs, support from a smaller site is easier to get, as you’re usually not being passed over for businesses spending a lot more money than yours.

Some more advantages smaller daily deals have for hyperlocal marketing

Some of these niche sites have the flexibility to adapt and change to your hyperlocal marketing needs. If your campaign needs fine-tuning or adjustment on the fly, it’s much easier to accomplish compared to a larger company. They usually don’t have investors to answer to, and will often make adjustments and decisions that a Groupon couldn’t. They know that they need to come through for your small business, or your business will dry up. Also, in our social environment, and especially with a hyperlocal marketing campaign, word of mouth can offer both a positive and negative effect. Don’t make the mistake of discounting smaller daily deal sites when you are searching for offers. They may be just what you need!

Video Webinar Marketing

7-13-google-hangoutsGoogle Hangouts – The Best Free Webinar Tool Out There!

Google is fast becoming somewhat notorious for launching new programs and then casting them aside whenever the mood changes. Witness Google Wave, Google Buzz and now Google Reader. (I’m still ticked about that one!) Despite many predictions of a similar fate for Google , Google Hangouts, their latest wonder-app, might just save the collective Google bacon.

Google Hangouts – So what is it exactly?

A super easy tool for teleconferencing that could replace or augment your existing webinar or online seminar solutions. Connected to your Google account, a hangout is a snap to launch, and it has several attractive features for marketers. You and up to ten other participants, along with any number of other viewers can see your hangout live. It can be broadcast from your Google page, YouTube channel, or a page on your site. Google records the Hangout, and then a few minutes after you’re done, delivers a YouTube URL to you, which you could then use in many ways.

How to utilize Google Hangouts in your marketing

Here are 10 great ways to use Google Hangouts in your marketing.

  • Webinars – Tired of expensive GoToWebinar fees? Now you have a free alternative!
  • Conferences – Easy to setup teleconferencing makes a Hangout a no-brainer for sharing a conference experience.
  • Meetings – Hold virtual meetings in an informal, yet immediate venue.
  • Product Launches – Create a buzz to help your product launch gain attention.
  • Interviews – Interviewing people made easy with Hangouts! Recorded, and transcribed.
  • Product Demos – Show off your products in a Hangout.
  • Virtual Press Conference – Share newsworthy items via Hangouts.
  • Live Streaming Events – Many marketers are now using Google Hangouts as their own live TV station, broadcasting weekly shows.
  • Q & A with Customers – Build relationships with your customers live and answer their questions and concerns.
  • Podcast from your Hangout – Making a Podcast to share through iTunes is extremely easy to accomplish.

If you’re not using Google Hangouts as an element in your marketing mix, you’re definitely missing out on a great opportunity to engage with your audience in a more intimate, immediate way.

Copy Writing

7-13-4-steps-to-effective-copywritingConvince Your Readers with Persuasive Copy

There may very well be no more fundamental task for a content provider than to be persuasive with your copy. Sounds easy, right? Right until you’ve tried it, perhaps. You will discover a reason top copywriters get paid the big bucks. Never fear yet. You needn’t break the budget to hire your own Shakespeare just yet. There are several basic components of copywriting with persuasion which will make a huge difference, and best of all, you can learn them!

4 Essential steps to persuasive copy

  1. Be sure it’s scannable – We hear constantly how nobody reads on the internet anymore – they scan. It is sadly very true, and since these are the cards we’ve been dealt, here are a few ways to ensure that your copy is read by the scanning surfer set on leaving your page. Use plenty of white space, bullet points, sub-headlines, bolding and color, and compelling images to reel them in and hold their interest.
  2. Write conversationally – Write as though you’re talking with a friend. Nobody wants a lecture. So no matter what the subject, and just how technical it could appear, be sure you write as you talk. It really helps in building the trust you are seeking to build with your reader, especially if you are hoping to induce them to buy anything in the near future.
  3. Structure to your outcome – We all love to be told stories, and you can use this to your benefit almost every time. We process information most efficiently when the content is presented in a narrative stream, so don’t be shy about telling your story! Use a beginning, middle and end, lead inexorably to a climax, which would be to get the reader to take whatever action you’re requesting.
  4. Ask for what you want! – It’s tough to imagine that we actually have to say this, but so often copy is lean on the asking side. It’s as if they don’t wish to come across as too pushy in actually requesting the sale. The truth is that if you don’t sell the ask with enthusiasm, you’re in fact disappointing and probably confusing the reader. It’s expected, so ask. Never write anything without having a strong call to action!